Privacy Policy — tekkabuz

Data We Collect

When you use tekkabuz — whether browsing the platform, creating an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal data. This section details every category of data we may collect and the circumstances in which collection occurs.

Account Registration Data

When you register a player account on tekkabuz, we collect the information you provide directly during the registration process. This includes your full legal name, date of birth, email address, mobile phone number (a Bangladesh-registered number is required), and a password of your choosing. You are responsible for ensuring that all registration data you provide is accurate and up to date.

Identity Verification (KYC) Data

To comply with our anti-money laundering (AML) obligations and to verify that all players meet the 18+ age requirement, tekkabuz may request identity verification documents at any stage. KYC documents may include a copy of your Bangladesh National Identity Card (NID), passport, or driver's licence, as well as a selfie or live photo for facial verification purposes. We may also request proof of address or proof of the payment method used for deposits (for example, a screenshot of your bKash or Nagad account showing your registered mobile number).

Financial Transaction Data

We record all deposit and withdrawal transactions processed through your tekkabuz account. This includes the transaction amount in BDT, the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), the transaction timestamp, and the transaction reference number provided by the payment provider. We do not store raw payment credentials such as full card numbers or mobile banking PINs — these are handled entirely by the respective payment providers' secure systems.

Gameplay and Betting Activity Data

We maintain a full record of your betting and gaming activity on tekkabuz. This includes all bets placed across sports betting markets (such as BPL cricket, IPL, T20 World Cup, and other cricket markets), all casino game sessions (slots, live dealer tables, crash games, fishing games), bet amounts, outcomes, bonus usage, and account balance changes. This data is retained for account management, dispute resolution, and responsible gaming monitoring purposes.

Technical and Device Data

When you access tekkabuz, our servers automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, device type (mobile or desktop), referring URL, session duration, and pages visited. This data is used for security monitoring, fraud detection, and platform performance optimisation. Mobile users in Bangladesh accessing tekkabuz via 4G or Wi-Fi connections will have their connection type recorded as part of standard server log data.

Communications Data

If you contact tekkabuz via live chat support, email, or any other communication channel, we retain a record of those communications including the content of messages, timestamps, and the nature of any issue raised or resolved. This data is used for quality assurance, dispute resolution, and support continuity purposes.

How We Use Your Data

tekkabuz uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes described in this Privacy Policy. The following table summarises the primary purposes for which we process your personal data and the legal basis for each purpose.

Marketing Communications

tekkabuz may send you promotional emails or SMS notifications about bonuses, new game releases, cricket betting markets, seasonal promotions (such as Eid offers or BPL season specials), and platform updates — but only if you have opted in to receive such communications during registration or via your account settings. You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team via live chat.

Data Sharing

tekkabuz does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with carefully selected third parties only in the specific circumstances described in this section.

Payment Service Providers

To process your deposits and withdrawals in BDT, tekkabuz shares relevant transaction data with the payment service providers you select, including bKash, Nagad, Rocket, Upay, and supported banks such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Data shared with payment providers is limited strictly to what is necessary to complete the transaction and is governed by those providers' own privacy policies and security standards.

Game and Technology Providers

tekkabuz's casino games are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe. When you play a game on tekkabuz, your player identifier and game session data may be transmitted to the relevant game provider to load the game, validate bets, and return results. Game providers are contractually required to process this data only for the purpose of delivering the game service and are prohibited from using it for independent marketing or profiling.

Legal and Regulatory Disclosure

tekkabuz may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised government authorities where we are legally required to do so — for example, in connection with anti-money laundering investigations, fraud investigations, or court orders. We will only disclose the minimum data necessary to comply with such requirements and will notify you of any such disclosure where permitted by law.

Business Transfers

In the event that tekkabuz undergoes a merger, acquisition, asset sale, or other business restructuring, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, tekkabuz will take reasonable steps to ensure that your privacy rights are protected in the transfer and that the new entity is bound by a privacy policy that offers at least equivalent protections to this one.

Cookies & Tracking

tekkabuz uses cookies and similar tracking technologies on its website to enable core platform functionality, to analyse how the platform is used, and to improve the experience for players in Bangladesh. This section explains what cookies are, which types we use, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember certain information about your visit — such as your login session, language preferences, and browsing behaviour — to make subsequent visits smoother and more relevant. Cookies cannot execute code or deliver viruses; they are simply data storage files.

Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the tekkabuz platform to function. They manage your login session, maintain your account security, and ensure that pages load correctly. Without these cookies, certain features of the platform — such as staying logged in while navigating between pages — would not work. These cookies cannot be disabled without impairing your ability to use the platform.
• Analytics Cookies: We use analytics cookies to collect anonymised information about how players interact with tekkabuz — such as which pages are visited most frequently, how long sessions last, and where users navigate from. This data helps us identify areas for improvement and ensures the platform continues to meet the needs of our Bangladesh player base. Analytics data is aggregated and does not identify individual users.
• Functionality Cookies: These cookies remember your preferences — such as your chosen display settings or whether you have dismissed certain notifications — so that you do not have to reconfigure them on each visit.
• Security Cookies: tekkabuz sets security cookies to support fraud detection and to monitor for unusual account activity. These cookies help us identify suspicious login attempts and protect your account from unauthorised access.

Managing Cookie Preferences

You can manage or delete cookies through your browser settings at any time. Most modern browsers — including Chrome, Firefox, Safari, and Samsung Internet (commonly used on Android devices in Bangladesh) — allow you to view, delete, and block cookies via their privacy or settings menus. Please note that disabling essential cookies will significantly impair your ability to use tekkabuz and may prevent you from logging into your account.

Data Security

tekkabuz employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security practices are reviewed and updated regularly to address emerging threats and to maintain a high standard of data protection for all players.

Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser or mobile device and the tekkabuz platform is encrypted using SSL/TLS protocols. This ensures that your login credentials, personal data, and payment information cannot be intercepted during transmission.
• Secure Data Storage: Personal data stored on tekkabuz's servers is protected by encryption at rest. Access to stored data is restricted to authorised tekkabuz personnel and systems on a strict need-to-know basis.
• Firewall and Intrusion Detection: Our platform infrastructure is protected by enterprise-grade firewalls and intrusion detection systems that monitor for and respond to suspicious access attempts in real time.
• Two-Factor Authentication: tekkabuz supports two-factor authentication (2FA) for player accounts to provide an additional layer of security beyond a standard password. Players are strongly encouraged to enable 2FA via their account security settings.

Organisational Security Measures

Access to personal data within tekkabuz is limited to employees and contractors who require it to perform their specific job functions. All staff with access to personal data are subject to confidentiality obligations and receive regular training on data protection best practices. tekkabuz conducts periodic internal reviews of its data security procedures to identify and address any vulnerabilities.

Data Breach Response

In the event of a data security breach that is likely to result in a risk to the rights and freedoms of affected players, tekkabuz will take immediate steps to contain the breach, assess its impact, and notify affected players without undue delay. Notification will include details of the nature of the breach, the categories of data affected, the likely consequences, and the measures taken or proposed to address the breach.

Data Retention

tekkabuz retains personal data only for as long as is necessary to fulfil the specific purpose for which it was collected, or for as long as is required by applicable law. Once data is no longer needed, it is securely deleted or irreversibly anonymised. The following outlines our standard retention periods by data category.

Upon permanent account closure at the player's request, tekkabuz will begin the process of deleting or anonymising personal data that is no longer required for legal or compliance purposes. Data subject to mandatory retention periods under applicable law will be retained for those required periods and then securely deleted.

Your Privacy Rights

As a player on tekkabuz, you have specific rights with respect to the personal data we hold about you. tekkabuz is committed to honouring these rights promptly and transparently. To exercise any of the rights described in this section, please contact our support team via live chat inside your tekkabuz account or by emailing support@tekkabuz.

Right of Access

You have the right to request a copy of the personal data that tekkabuz holds about you. Upon receiving a valid access request, we will provide you with a summary of the data categories we hold, the purposes for which your data is processed, and, where technically feasible, a copy of the data itself. We aim to respond to access requests within 30 days of receipt.

Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update certain personal details — such as your email address or mobile number — directly through your account settings. For corrections to KYC or identity data, please contact our support team who will guide you through the verification process.

Right to Erasure

You have the right to request that tekkabuz delete your personal data. We will honour erasure requests where we are not required to retain the data under applicable law or for legitimate operational purposes such as ongoing dispute resolution. Data subject to mandatory financial record-keeping obligations (such as transaction records) will be retained for the legally required period before deletion.

Right to Restrict Processing

You have the right to request that tekkabuz restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified. During any restriction period, we will continue to store your data but will not actively process it beyond what is necessary to maintain the restriction.

Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can withdraw your consent to marketing communications via your account notification settings or by contacting our support team. Once we receive a valid objection to marketing processing, we will cease sending promotional communications to you promptly.

Contact & Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tekkabuz handles your personal data, we encourage you to contact us directly. Our support team is available 24 hours a day, 7 days a week via live chat inside your tekkabuz account. You may also reach us by email at the address shown below — please note that our email address is provided as plain text and is not a clickable link.

Privacy enquiries email: support@tekkabuz

Updates to This Privacy Policy

tekkabuz reserves the right to update or amend this Privacy Policy at any time. When we make material changes to the Policy, we will update the "Last updated" date shown at the top of this page and, where appropriate, notify registered players via email or a prominent notice on the tekkabuz platform. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your data.

Continued use of tekkabuz following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting our support team.

Responsible Gaming and Data

tekkabuz uses the gameplay and account data it collects to power its responsible gaming monitoring systems. If patterns in your account data suggest that your gambling behaviour may be becoming harmful — for example, significantly increased deposit frequency, extended session durations, or repeated failed withdrawal reversals — our responsible gaming team may reach out to you proactively with information about the support tools available on tekkabuz. This use of your data is in your interest and forms part of our commitment to player welfare. For full details of the responsible gaming tools available, please visit our Responsible Gaming page. For players aged 18 and above only.